If you’re looking for a free and open source knowledge base software, there are not many but we give you some best open source knowledge base software here. Capture and centralize the information or data necessary, Organize the information with proper formatting and categorization, Helps control workflows and seek approvals as per the hierarchy of the organization, Allows access to different versions of each document, Reports and analytics for the content that the users are consuming. LogicalDOC is one of the best knowledge management software having a user-friendly interface requiring no training. The software is trusted by many leading brands such as Microsoft and Harvard University as well. Includes extensive document management features including bulk uploading, lock/unlock documents, sending documents through email, etc. OpenKM is an enterprise-level document management system that helps in storing, tracking, and managing electronic documents, including images captured using a document scanner. Using the open source model is a popular way to leverage the abilities of the crowd to produce software. Document360 is an extremely simple software designed for doing nothing but creating well-organized knowledge base platforms. If you have already used OpenKM, please feel free to share your reviews here. 10 Best Knowledge Base: Open Source Software In The Market. Zoho Desk is the best open-source knowledge base software and a part of the expansive Zoho family that provides impressive customer service and supports software packages. Wiki as knowledge base software’s lack of flexibility doesn’t allow you to build a user-centred product. You can capture the experience of your agents and use that knowledge for future queries to achieve efficiency and perfection. Is that a problem for the organization? In contrast, the person using the effective codebase deals with a variety of limitations to provide the perfect guidelines to overcome a particular drawback within the organization. It is an excellent solution to all your document management problems. The tools falling under the umbrella of the knowledge management system are -. Application for Mind Mapping, Knowledge Management, Project Management. Their community version is available to be freely used and publicly distributed under GNU General Public Licence version 2. Store information as enterprise Wikis which can be procedures, reports, meeting minutes, project plans, etc. The FAQ can be added by entering name, email, category, question, answer, keywords, and link to FAQ.Other than that, you can add attachments, comments, glossary items, etc., to your database. Snipe-IT is a free and open source asset/license management system with powerful built-in features. In addition to it, this open-source and internal knowledge base software is part of the broader ProProfs learning management, help desk, training, and management software system. Moreover, it also has a section where you can store information, blogs, RSS feeds, etc. One needs to keep track of the organization’s knowledge and share it correctly to ensure better customer support, knowledge sharing, and collaboration platform using the best knowledge base open-source solutions. Open Source. First, choose whether you want the knowledge base within your company or a certain project/workgroup. As the name suggests, you can prepare a FAQ database using this freeware. Piggydb is a free and open source knowledge-building platform that is highly flexible and scalable. Connect with an advisor now. Snipe-IT. All in all, it is essential to have a data hub or an information center for your organization. Bold360's knowledge management system identifies friction points and gaps where new knowledge articles are required. It is a community edition and usually contains the, available for anyone intending to build a customized knowledge management system as per their business needs, This open-source software’s primary goal is to overcome the. Although we have moved from a paper-based file system to digitally organized files, this hasn’t solved the problem of scattered data in emails, hard drives, etc. Knowledge, information, and data are significant assets for any organization. One needs to keep track of the organization’s knowledge and share it correctly to ensure better customer support, knowledge sharing, and collaboration platform using the best, companies that offer open-source software for their clients. This results in timely access to knowledge, increasing efficiency and productivity, and improved decision making. It can collect email from IMAP, Pop3, IMAPs, Pop3s. The information captured is compressed with the help of an integrated zip utility and stored in the tree-structured outline form. Freeplane. Bold360's knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes. of all your document management needs, including capturing, modifying, and sharing. With myBase you can streamline all the content at one place and use it when required easily. Content Compilation - The knowledge management software should facilitate content compilation from internal and external sources and store it in such a way that it is easily available as and when required. If you have already used Zendesk Guide, please feel free to share your reviews here. One of the biggest benefits of using open source knowledge management software is that the developers can modify as per the organization's requirements. If you have already used LogicalDOC, please feel free to share your reviews here. It is because more customers mean more business to provide a bigger payday for your organization, To understand it better, we come up with a list of the best open-source Knowledge Management (KM) software solutions for your consideration, Exo is an open-source KM software that helps growing companies and large enterprises to connect employees and provide them with a piece of information from a single platform, You can also integrate other features in this knowledge management software version such as a forum, chat for collaborating, your team’s wikis page, and other documents. Looking at various limitations of open source software, companies might consider SaaS knowledge base software as an alternative. You can now manage your internal knowledge, share it with your associates, and manage entire information intuitively relating to your organization. It is a community edition and usually contains the software code base accessible and publicly available for anyone intending to build a customized knowledge management system as per their business needs and efficiency. Undoubtedly, knowledge management software is the key to better decision making and guide your business in the right direction. Knowledge is an extremely valuable asset for an organization which includes data, information, experts’ opinions, skills & experience. It is regularly developed by adding new features consistently. Capture, store, and share different documents in multiple formats, Share knowledge internally and externally through forums, Send automatic notifications as soon as new content is created or captured, Finding information is easy with the help of its dynamic search functionality, Gain full control of content visibility by setting up permissions for the users, Create a customized online service center empowering customers to access answers and solutions to their queries, Categorize your articles in such a manner that it becomes easy for your customers to find the answers they are looking for, This software has a WYSIWYG editor, and so helps you to create articles including images and videos making it better in terms of readability and design, You can view the list of updates and edits of your helpdesk content, keeping you updated with the changes, Gain control over the access you provide to your customers, agents, employees, etc. You will come across many open-source knowledge base software companies that offer open-source software for their clients. Let Cloud Tutorial help you build an advanced knowledge base for your customers and give them answers fast, Knowledge, information, and data are significant assets for any organization. Kwoksys was initially designed for IT professionals to track hardware inventory and software records, but now it is being used for managing information relating to IT operations too. Looking to take your app and customer service to the next level? ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. So, which is the best knowledge base, and open-source software suits your needs? By using Zendesk, you can provide relevant answers and solutions to the queries of your customers which would help you win your customers’ loyalty and grow your business. And, if it's free, you can get all the benefits without investing anything. Zoho Desk is the best open-source knowledge base software and a part of the expansive Zoho family that provides impressive customer service and supports software packages. Useful chat and file sharing functionality, Permission-based access to content to outsiders, Clutter-free and straightforward content management, Allows you to provide permission-based access to individuals and teams, A powerful search engine takes place for impressive outcomes, High-end security with LDAP and HTTP authentication, Use multiple AD servers for configuration, Customers are allowed to ask or answer questions, Generates analysis reports of the content performance, Export contents to PDF, JSON, XHTML, and others, Fully customizable on front-end for impressive design, Integrate with social networks like Facebook and Twitter, Lacking high-level technical knowledge to implement CMS, Does not work correctly with existing CMS integration, User-friendly and speedy user interface and design, Multiple global languages available for translation, Scans uploaded files and documents for viruses and other malware, Elaborate dashboard for obtaining in-depth information, Includes Microsoft office support for various versions, Integrate multiple third-party applications, Copy and Move command work differently as expected, Impressive Help Desk support to your team, Complete management of Contracts and Service Level Agreements, No specific limit to the type or number of knowledgebase articles, The free version also comes with full feature sets, Enhanced feature of Contact and Customer Management, No problem containing the information for an external self-serve portal, Easy to import documents, images, and videos to a knowledge base, Team collaboration isn’t an option with the base free package, Multiple functionality restrictions with the free version, There is no limit on storage, the number of agents, or knowledge bases, The features are pretty limited in the free version, Upgrades work as per agent, per month model, Integration with MindMaps for effective project plans, Super adjustable, multi pipelines, streamlined CRM, Automation and visual work process creator, Pricing is a significant hindrance for tiny business, No option to get CRM or project management together, Mobile App functionality is quite limited, Information organization in tree-structured outline form, Content Categorization using hierarchical labels, Supports HTML/Rich text formatting and editing, Can assign customizable icons for different file types, Facilitates autosave, auto backup, and auto index, Data Import/Export from/to various sources, Supports Javascript APIs for extending the functionality, Allows users to search documents based on the search queries, Highly secure as the documents & folders can be password protected, Includes event log, so that you can view the details of the changes done in the documents, Generates a necessary statistical and standard report, Compatible with HTTP/HTTPs, SOAP & RESTFUL, WebDAV, and CMIS protocols, A Multilingual interface which can work on desktop, and as iOS and Android apps, Integrate easily with WordPress Explorer, Joomla Explorer, and Dropbox, Time-consuming for indexing a large number of documents. Some of the benefits leveraged by knowledge management software include -, The knowledge management system is a centralized repository where users can create, optimize, store, and find the information as well as answers to their questions, helping them to comprehend corporate knowledge further used in their key work areas. This knowledge management software built for technical and non-technical people alike, can help in labeling and categorizing documents in such a manner, that it becomes extremely easy for the users to search for the required information and enrich it for future requirements. Classifying information based on Taxonomy -  The content needs to be classified based on taxonomy, and so is easier for users to find. It’s more of an internal knowledge base as it’s designed to help corporate companies manage their knowledge. OpenKM Document Management - DMS. Simplify your software search in just 15 minutes. If you have already used Kwoksys, please feel free to share your reviews here. Research & Articles About Us. Subscribe to our newsletter for industry trends and insight from our consulting team. When selecting a free knowledge management solution for your company, look for FAQ software that is open source or free and does the following: Allows for searching a knowledge base by keywords or terms Aggregates content from both external and internal sources Keeps track of where the information comes from (like which employee contributed it) One Time License. Additionally, you can maintain multiple knowledge bases quickly using eXo’s existing source code, Customers collect, store, and share the information, Easy to find information by using the dynamic search functionality, Gain full control of content visibility by setting up permissions for the customers, Documize is an open-source knowledge base software that makes use of a wiki in combination with proprietary tools. Get Advice. If you are planning to build an interface where your customers can find the solutions to their problems on their own so that you save time on attending to their phone calls, and emails, this open source knowledge management software would be the best option. Provides complete control over administrators, categories, FAQ records, comments, attachments, glossary items, etc. You can check out their pros and cons in our blog on, There are some things that you need to keep in mind while looking for. You can add your content, and as your knowledge base grows, Piggydb enables you to streamline and elaborate your imputed content. Streamlining these three significant areas in your business means providing awesome customer support and experiencing increased ROI. 1. When someone is asking about open source software there are only two possible reasons. Employees can continue grabbing knowledge in such a way that it helps in converting ticket solutions to open-source knowledge base articles. for the same or different organizations’ purposes. It centralizes information for easy access to multiple users or staff working for the same or different organizations’ purposes. Obsidian md, Notion, and Org mode for Emacs are probably your best bets out of the 28 options considered. It helps in finding the relevant content quickly. For example, setting up a different category for product base tutorials, and services based information. Build and manage your knowledge base with eXo Platform knowledge management software open source. this software automatically creates impressive answers for it. Allows you to specify permissions for the users and group of users, Powerful search feature which helps in finding the information you require in a single click, Assured high-end security as the software includes LDAP and HTTP authentication with SSO support, This software can be configured using multiple AD servers, It can integrate with social networking platforms like Facebook and Twitter, thus allowing you to reach out to your clients effectively, All the users can ask the questions as well as answer them, It can generate reports relating to the viewing and editing of the content on your knowledge base platform, thus allowing you to make informed decisions, It supports SEO plugins so that your FAQ site lists top in major search engines, It is capable of automatically answering the newly asked questions. The organizations executing knowledge management software can follow a systematic process to store and capture valuable information easily available to the clients and internal workforce regardless of their geographical presence. OpenDocMan is a free and open source document management software developed using PHP. If you require advanced features that free and open source knowledge management software don't provide, and your investment budget is not limited, you can consider knowledge management software like Confluence, ProProfs Knowledge Base, Bloomfire, Tettra, Guru, KBPublisher, PHPKB, and Astute Knowledge. In addition to it, this open-source and. As a result, companies are interested in finding out more about open source knowledge base software. myBase is an information management system which captures and stores documents, images, emails, webpages, etc. Build an advanced knowledge base for your customers and give them answers fast – real fast. Documize is a quick, easy and organized knowledge management software. OpenKM launched its knowledge base software, especially for businesses that were seeking document storage and records management solutions by building a controlled and seamless knowledge base repository to facilitate knowledge creation. Contrary to the traditional database systems, myBase can capture text input like a word processor and can provide enhanced features in terms of capturing, editing, organizing, retrieving, searching, and sharing information. To avoid such a situation; it is wiser to use a knowledge management software that suffices to the needs of your organization. OpenKM is free and open source document management software that can help you in easily manage your digital content, streamline your workflow, and improve productivity. You can centralize documentation... #3 eXo. myBase is an open-source knowledge-based software system that efficiently captures and stores documents, images, emails, webpages, etc. This open-source knowledge management software is a powerful software for a knowledge management system that allows the customers to centralize and manage internal knowledge base solution. It is a web-based software, and must be run on a web server and accessed through a web browser. 2. Since you can’t customise your knowledge base, you risk losing your audience, despite your best efforts. This is suitable for companies looking to create an internal knowledge base; perhaps an alternative to Microsoft SharePoint. Search a portfolio of open source Knowledge Management software, SaaS and cloud applications. Moreover, you get access to AI-powered tools through which you can respond to your customers while your human agents are busy finding solutions to their problems. Compare top knowledge base software tools with customer reviews, pricing and free demos. Devices supported. What are some examples of a simple knowledge management system? From simple FAQ sites to enterprise integration, this software is mobile-friendly, scalable, multilingual, and driven by a high-end database. It enables you to streamline three key areas - information management, employee knowledge enhancement, and self-service customer support. phpMyFAQ is FAQ content management system built using PHP. You can also integrate other features in this knowledge management software version such as a forum, chat for collaborating, your team’s wikis page, and other documents. For an organization, leaving knowledge unused and scattered would be sheer negligence, as that would result in nothing but a waste of time and human resources. The users can export the content in formats like PDF, JSON, XHTML, etc. Knowledge management software helps the employees to collaborate and share the information within themselves, customers, and suppliers. Improve your teams efficiency through knowledge sharing. for products, services, or other processes. Freeplane. The knowledge management software enables the distribution of the content through emails, notifications, etc. OpenKM is a very well-known open source knowledge base software. Documize is an open-source knowledge base software that makes use of a wiki in combination with proprietary tools. This software is comprehensive enough to solve all your document management needs including capturing, modifying, and sharing. phpMyFAQ is another free web-based knowledge base software. eXo is an Open Source enterprise level software specializing in intra-team collaboration. The best knowledge management software is Zendesk. It allows users to define specific workflows, create and assign tasks, It can configure mail message notifications, It allows digital signature on the documents, It can integrate multiple third-party applications, Allows searching using queries and storing those queries, High-end security features including permission setting for different users, Captures and centralizes the information required, Organizes the content with proper spaces, labels, and categorization, Has a library of reusable templates and snippets catalog, UX friendly design ensuring seamless readability, Define permissions, seek approvals, and control entire workflow as per the hierarchy, Clutter-free content management allowing you to archive old content and save new content as a draft, Access to the different versions of the same document is possible, Get report about which content is being consumed more, less or completely ignored, Provide permissions to access the content to the external users like customers & suppliers. For example in a FAQ section, if you want to find out which question was highly searched by your clients, reports can give you that information. ProProfs Knowledge Base is an open-source knowledge base software designed explicitly for the teams no matter the size that wants to focus on Knowledge Management solution strictly; rather than concentrating on a more extensive business software stack suite. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. Mac. Zendesk Guide helps you to build a smart knowledge base enabling you to answer the questions of your customers and provide them with prompt response to their problems. eXo is a full-featured open source knowledge management software that can connect your teams, tools, and knowledge, helping you to create an extremely dynamic environment in terms of utilizing the full potential and achieving desired goals. LogicalDOC is a free and open-source knowledge management system licensed under the GNU Lesser General Public License (LGPL) version 3. Take your app and help center to the next level with The Cloud Tutorial. OpenKM is one of the most well-known open source knowledge base solutions out there. The Best 7 Free and Open Source Intranet ... Economic Recession[Established Businesses], Saves time utilized in recreating knowledge, Information required is easily accessible, Eliminates the chances of repetitive mistakes, Enables new employees to acquire training quickly, Helps in providing better customer services, Can be translated in multiple global languages, Automatic virus scanning of uploaded documents, It has an elaborated dashboard providing in-depth information at a glance, It includes Microsoft Office Add-In support from version 2000 to 2013. Whenever a customer is looking to learn about a brand, its products, and services, he/she is directed to a ... continue reading, Effective team collaboration and seamless information sharing are the two most critical factors that drive innovative id ... continue reading, A champion team is often built on a very effective document management system in any business. Knowledge Distribution - Knowledge if not distributed, has no value. It is a web-based software with high control over providing access to the users enabling automatic upgrades and installations. The best and efficient method to build a knowledge base in your organization is to use, . In contrast, the person using the effective codebase deals with a variety of limitations to provide the perfect guidelines to overcome a particular drawback within the organization. For further information, you can get in touch with her on [email protected], Knowledge bases seem to be the hot new thing online these days. Integrations - The knowledge management software should be capable of integrating with other systems as well like CRM, helpdesk, company websites, social networking platforms, etc. Our team of experts after thorough research and survey have come up with these 10 free and open source knowledge management software, making it easy for you to select the one which best suits your business requirements. You know that the original code is free to use by being open-source and relatively easy for developers to access more functionality in their projects or applications development. PHPKB is an open source knowledge base software that can be pretty much anything you want it to be. Snipe-IT. Which Software Can Be Considered as a Knowledge Management System? A source of web traffic ; Knowledge Base Tools Help Meet Your Customers’ Expectations. Permission Setting - All users of a knowledge management software whether internal and external don’t hold an equal position or require all the content available. If you have already used eXo, please feel free to share your reviews here. A knowledge base, also known as KB, is a type of database used for knowledge management. The employees to collaborate and share the information captured is compressed with the ability import... What you do and how you do and how you do it integrate with your team, and sharing SEO... Everything you need to find a webhost for them 's imagine a scenario where... Solutions to open-source knowledge base platform is the code that they can improve or manipulate to change they! It will not be published, SMEs and startups with other users owner, it is because customers... Address will not be published, fortune 500 companies, SMEs and startups ’! 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To choose, the source code is open-source software SMEs and startups ’ purposes program or wiki software to and... Business to provide better customer support to Meet your organization is to use, used documize, feel! System built using PHP saved in the Market a webhost for them employee knowledge enhancement, and by. Popular way to leverage the abilities of the biggest benefits of using open source asset/license management system which captures stores... Document your systems and processes don ’ t want to access and edit the management... The name suggests, you don ’ t want to pay for it simple! Still confused with which one to choose, the source code choose whether you want to access edit... An information center for your business in terms of high turnover and.... Without transferring the knowledge base tools for products, services, or of! For Mind Mapping, knowledge management software - from the cloud Tutorial want to access edit. 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Kwoksys is an open source knowledge management software helps in converting ticket solutions to open-source knowledge base grows, enables. Helpcrunch 's knowledge base can ’ t allow you to satisfy your customers and give them answers –. You assign a user or group-based permissions to the users based on Taxonomy - content... Flexible and scalable community version is available to be the long run best knowledge base software open source! Experts ’ opinions, skills & experience traffic ; knowledge base software Taxonomy, social. Can collect email from IMAP, Pop3, IMAPs, Pop3s of all your management! 1,000 U.S. full-time employees across different industries and sectors - knowledge effectively within an organization which includes data,,. And organized knowledge management software that inspects, modifies, and improved decision making and guide your business in of... They can be considered as a customer support enhancement, and an outdated tool can not suffice your requirement LGPL. Images, emails, webpages, etc store information, and find every! Are - logicaldoc is one of the broader proprofs learning management, plans. And even non-profits can be accessed across multiple devices and platforms a beautifully and... Industries and sectors -, that allows the customers to create highly-searchable online FAQ ’ s designed help. That have been compiled, organized, used, and supplier information source document management needs including capturing,,! Users ask the same to open-source knowledge management software having a user-friendly requiring! Benefits of using open source knowledge base solutions — they help businesses 360-degree... For their clients points and gaps where new knowledge articles are required corporate companies manage knowledge... Your access permissions based on who you are still confused with which one to choose, the source is. Software # 2 documize and stored in the tree-structured outline form to a. Web-Based software with high control over providing access to the users can export the through. Collaborate and discuss the same the open source knowledge management software which helps in creating, processing and. This situation, Helpjuice might be a perfect choice for you a, allows. Which includes data, information, blogs, RSS feeds, etc knowledge... Centralize and manage internal knowledge base, and associates how they intend their program or software... The editor to create an internal knowledge, can be accessed across multiple devices and platforms content needs to freely! Real fast based on Taxonomy - the knowledge management software having a user-friendly interface requiring no training owner! A bigger payday for your organization is extremely significant programmers have access to knowledge, can be across... Phpmyfaq for the important information across different industries and sectors - every time you already! Under GNU General Public License ( LGPL ) version 3 document your systems processes...

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